Your privacy is important to us at Rassada Harbour

1. Introduction

Welcome to Rassada Harbour. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our ferry booking services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a booking or purchase ferry tickets
• Register for an account on our website
• Subscribe to our newsletter
• Contact us with inquiries or feedback
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, postal address)
• Payment information (credit card details, billing address)
• Travel details (dates, destinations, passenger information)
• Preferences and interests related to our services

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and navigation paths

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To process your bookings, manage reservations, and provide ferry transportation services
• Communication: To send booking confirmations, schedule updates, and important service notifications
• Customer Support: To respond to your inquiries and provide customer assistance
• Improvement: To analyze website usage and improve our services, features, and user experience
• Marketing: To send promotional materials, special offers, and newsletters (with your consent)
• Security: To protect against fraud, unauthorized access, and ensure the safety of our platform
• Legal Compliance: To comply with legal obligations and enforce our terms of service

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

Types of Cookies We Use:

• Necessary Cookies: Essential for the website to function properly (e.g., shopping cart, authentication)
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing Cookies: Used to track visitors across websites and display relevant advertisements
• Preference Cookies: Remember your settings and preferences for future visits

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our website, processing payments, or delivering services
• Business Partners: With ferry operators, tour companies, and other partners necessary to fulfill your booking
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• With Your Consent: When you have given explicit permission to share your information

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data (SSL/TLS protocols)
• Secure payment processing through trusted payment gateways
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods include:

• Booking and transaction records: 7 years (for accounting and legal purposes)
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics data: 26 months

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for marketing purposes
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the information provided below.

9. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, payment processors, and partner services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information receives adequate protection in accordance with this privacy policy.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this privacy policy periodically.